I AM READY TO MAKE A RESERVATION. HOW DO I GO ABOUT PLACING AN ORDER?

Whenever you are ready to place your order, please email us at info@takeone.rentals. One of our event specialists will go over our availability, pricing, and delivery instructions, along with answering any questions or concerns you may have at that time. Reservations require a 50% deposit and a credit card to have on file.

I CAN’T FIND SOMETHING I’M LOOKING FOR!

While we may not have some items readily accessible due to supply chain issues, we can certainly order almost anything before your event, just let us know!

IS A DEPOSIT REQUIRED?

Upon making a reservation, we will ask for a 50% deposit as well as a credit card to have on file. We accept any US-issued and most internationally-issued cards bearing a Visa, MasterCard, American Express, and Discover. Prior to delivery, payment is due in full.

WHAT IF I HAVE TO CANCEL MY RESERVATION?

You may cancel without penalty up to five business days prior to delivery. If cancellation is made within one business day of the delivery date, cancellations will be charged at full price.

WHAT IS THE CHARGE FOR DELIVERY?

Delivery fees start at $40 and are based on the commute from our warehouse and the complexity of the delivery (multiple levels, elevator access, distance from truck parking to the event location, etc.).

DO YOU OFFER CUSTOMER PICK-UP?

Yes, we do! However, if the customer cannot complete the pick-up and the delivery must be fulfilled without a minimum of three days notice then a delivery surcharge will be applied.

DO I HAVE TO BE PRESENT WHEN YOU DELIVER OR PICK UP MY RENTALS?

No, the renter doesn't have to be present. Although, there must be a safe place for the rental items that is protected from possible inclement weather and easily accessible to our crew. All details for delivery should be provided when the order is placed, then we handle the rest!

DOES YOUR DELIVERY FEE INCLUDE SET-UP?

No, it does not, however, the set-up of tables and chairs is available for an additional fee of $4.00 per table, $1.00 per plastic folding chair, and $2.00 per wood folding or Chiavari chair. Tear down is also available at the same rates. If this is something you would like to add to your package, please, make these arrangements prior to delivery, on a case-by-case basis if time and labor permits. All we ask for is a site plan and it is highly encouraged that an event representative is on-site for set-up.

DO YOU CHARGE A DAMAGE WAIVER FEE?

Yes, we charge a Damage Waiver Fee of 4% of your rental order. The Damage Waiver Fee will cover rental items that have minor damages caused by standard wear and tear that our products may endure during your event. Some examples of wear and tear may include stained linen, minor straches or stains, etc. The Damage Waiver fee does not cover the following: theft or missing equipment, damage resulting from vandalism or intentional/improper use, or damage due to items being left out in inclement weather.

The Damage Waiver Fee is taxable, non-refundable, and cannot be waived.

WHAT HAPPENS IF WE DAMAGE A PIECE OF RENTAL EQUIPMENT WHILE IT IS IN OUR POSSESSION?

Unfortunately, you will be charged the replacement cost of the damaged or missing items. Security of the rental equipment is your responsibility and all equipment must be protected from theft and weather-related damage while in your possession. We want to provide the same quality products to all of your customers, please help us to do so!

HOW FAR IN ADVANCE SHOULD I RESERVE THE EQUIPMENT I NEED FOR MY EVENT?

We accept reservations one year prior to the event. Although, it’s recommended to reserve approximately three to six months in advance for large events. For events on short notice, give us a call anyway and we will do our absolute best to make sure we can fulfill your request.